Archive request stuck for 2 days


(Ismael Hamed) #1

ServicePulse v1.14.3
ServiceControl v1.47.5

We have an archive request stuck for 2 days now (see attachment). Is there anyway to cancel the request and retry?

(Szymon Pobiega) #2


Can you open a support case and provide SC logs? Ideally could you also change the logging level to Debug as described here and restart SC?


(Ismael Hamed) #3

So it eventually finished after two days (not sure if restarting both ServicePulse and ServiceControl made any difference).

I’ve open a support ticket and attached the requested logs, since it seems that there were some exceptions in RavenDb the same day we issued the archive request.


(Kevin Ison) #4

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